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GENERAL CONDITIONS
The order is binding for both the company PowerCom and the buyer.
PLACING ORDER
We accept orders at the PowerCom ZIBRO online shop, by fax: (01) 7230 163 and by email: info@powercom.si. A written purchase order for companies must contain: company name, exact delivery address, contact person, tax number, registration number and phone number. A signed purchase order has a status of a contract for both the purchaser and the vendor. Private individuals can also place order by phone: +386 1 7230162.
ORDER CONFIRMATION
Your order will be printed and held in electronic format at the PowerCom headquarters. The order may be submitted for client’s approval and the copy may be sent to the client by mail.
PRICES
All prices are in euro and are valid from 1st January 2014 until publication of a new price list or while stocks last. All prices include VAT at 22 %. Prices exclude delivery. The delivery charge is calculated according to the weight of the ordered goods and can be seen in the cart. We reserve the right to change prices without prior notice due to changes in exchange rates, technical improvements or changes to the products.
METHODS OF PAYMENT
Legal persons will pay for ordered goods according to the pro forma invoice or according to the contract. Private individuals will pay in cash on delivery upon the receipt of the goods. After payment is received the invoice will be sent to the client by email.
DELIVERY
Deliveries will be made using delivery within three working days from the day the order is placed. The changes will be notified by email or phone. Delivery costs are visible in the shopping cart depending on product weight and selected country of delivery. Delivery time: 1-2 days (Slovenia, Austria), 2-3 days (Germany, Luxemburg), 3-5 (other EU countries), 7-10 days (rest of the world).
COMPLAINTS AND REINBURSEMENT
You are entitled to complain according to a diction of the Consumer Protection Act (ZVP) that defines the procedures of filing a complaint for products or services. You will present the complaint at the authorized service centre.
CANCELLATION OF ORDER
You can cancel the order within 15 days without stating a reason. If the goods have already been delivered we need to be notified within 15 days from the day of delivery and the undamaged and unused goods in UNALTERED quantity must be returned (device, instructions, belonging parts, package...) except if the goods are damaged, broken, lost or its quantity has been reduced when there is no fault of buyer. The copy of the invoice must be enclosed. Goods must be returned to the address: PowerCom d.o.o., Kersnikova 6, SI-1234 Menges, Slovenia. The company PowerCom returns the whole purchase money within 30 days from the day when we receive the notification of the cancellation of the order. The buyer cannot cancel the order if the product is defected, if the product cannot be returned or it cannot be returned in the original state. Customer must send
DATA PROTECTION
Company PowerCom undertakes to protect all personal data. These will be used exclusively for dispatching information material, offers, invoices and other communication needed. In any case your data will not be communicated to the third persons.
WARRANTY TERMS AND CONDITIONS
The warranty certificate bases on the invoice date. The warranty claim may be asserted upon presentation of the invoice or a copy and a valid warranty certificate. The warranty for all products is at least one year. Extended warranty period is specifically denoted. Product damage or changes caused by operator error are excluded from warranty coverage!The warranty is put into effect at the authorized service centre stated in the warranty certificate. All defects in materials or installation and so called “factual defects” will be removed free of charge. You can find additional information about authorized service centres and the warranty on our web site: http://www.zibro-shop.si or you can send your questions to our email address: info@powercom.si.
OTHER TERMS AND CONDITIONS
In case of delayed payment we reserve the right to charge interest according to Interest Rate Act and charge for the costs of late payment reminder and recovery. All other rights and duties are subject to valid legal provisions. Both parties agree to settle disputes amicably. If this is not possible the dispute will be submitted to a competent court.